Job Description
Join our dynamic team at Urban Retail Solutions as a Part-Time Entry-Level Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional experiences to our valued customers. This flexible role is perfect for students and recent graduates looking to build professional skills while earning competitive pay. Enjoy a supportive environment with growth opportunities and training provided. Apply now to become part of Philadelphia's premier retail experience!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions accurately using point-of-sale systems
- Resolve customer concerns and escalate complex issues appropriately
- Assist with inventory management and store merchandising
- Collaborate with team members to maintain a clean, organized sales floor
- Participate in product knowledge training to provide accurate information
- Contribute to a positive team culture through effective communication
Qualifications
- High school diploma or equivalent; current students welcome
- Strong communication and interpersonal skills
- Basic computer proficiency and ability to learn new systems quickly
- Availability to work flexible shifts including weekends and evenings
- Positive attitude with a customer-first mindset
- Previous retail or customer service experience preferred but not required
- Ability to stand for extended periods and lift up to 25 pounds