Job Description
<p>Are you a reliable problem-solver looking for a flexible schedule? <strong>Apex Support Solutions</strong> is <strong>urgently hiring</strong> for a Part-Time Customer Support Specialist to join our dynamic team in Dallas, Texas.</p><br><p>We are seeking dedicated individuals who thrive in a fast-paced environment and are available for evening and weekend shifts. If you are passionate about helping others and want to join a company that values your time and talent, we want to hear from you immediately!</p><br><p><strong>Why Join Us?</strong></p><ul><li>Competitive hourly rate ($18 - $22/hr)</li><li>Flexible evening and weekend schedules</li><li>Paid training and ongoing support</li><li>Opportunity for growth within the company</li></ul>
Responsibilities
- <ul><li>Provide exceptional customer service via phone, email, and live chat during evening and weekend shifts.</li><li>Troubleshoot technical issues and resolve customer inquiries efficiently and professionally.</li><li>Document all customer interactions and resolutions accurately in the CRM system.</li><li>Collaborate with the support team to improve response times and customer satisfaction scores.</li><li>Maintain a positive and professional demeanor under pressure during peak hours.</li><li>Stay updated on product knowledge and company policies to assist customers effectively.</li><li>Escalate complex issues to senior support staff when necessary.</li></ul>
Qualifications
- <ul><li>High school diploma or GED required; associate degree preferred.</li><li>Previous customer service experience is a plus, but we are willing to train motivated candidates.</li><li>Basic computer literacy and familiarity with Microsoft Office Suite.</li><li>Must be available to work evening shifts (4:00 PM - 12:00 AM) and weekends (Saturday/Sunday).</li><li>Strong verbal and written communication skills.</li><li>Ability to multitask and manage time effectively in a remote or office setting.</li><li>A customer-first mindset with a focus on problem resolution.</li></ul>