Job Description
Are you a motivated student or professional seeking a flexible schedule? FortWorth Digital Solutions is looking for a Part-Time Customer Support Specialist to join our growing team. We pride ourselves on delivering top-tier service to our clients and value the fresh perspectives that students bring to the workplace.
In this role, you will be the first point of contact for our valued customers, ensuring their inquiries are resolved quickly and professionally. We offer a hybrid work environment and competitive pay, making this an ideal opportunity for those balancing education or other commitments.
Why Join Us?
- Student-Friendly: We understand academic schedules and offer flexible shift options.
- Modern Environment: Work in a collaborative, tech-forward office located in the heart of Fort Worth.
- Competitive Compensation: Earn between $18.00 and $22.00 per hour based on experience.
Key Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat support.
- Diagnose and troubleshoot basic technical issues and product-related questions.
- Maintain accurate and up-to-date customer records in our CRM software.
- Collaborate with the senior team to escalate complex issues effectively.
- Provide clear, friendly, and professional communication at all times.
- Contribute to team meetings and process improvement initiatives.
Qualifications
- Currently enrolled in High School, College, or University (Students Welcome).
- Strong interpersonal and communication skills with a focus on customer satisfaction.
- Basic computer proficiency and comfort with navigating web browsers.
- Reliable internet connection and a quiet workspace (if working remotely).
- Ability to work independently with minimal supervision.
- A positive attitude and a willingness to learn new software tools.
Apply today and take the first step towards a rewarding career in Fort Worth!
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat support.
- Diagnose and troubleshoot basic technical issues and product-related questions.
- Maintain accurate and up-to-date customer records in our CRM software.
- Collaborate with the senior team to escalate complex issues effectively.
- Provide clear, friendly, and professional communication at all times.
- Contribute to team meetings and process improvement initiatives.
Qualifications
- Currently enrolled in High School, College, or University (Students Welcome).
- Strong interpersonal and communication skills with a focus on customer satisfaction.
- Basic computer proficiency and comfort with navigating web browsers.
- Reliable internet connection and a quiet workspace (if working remotely).
- Ability to work independently with minimal supervision.
- A positive attitude and a willingness to learn new software tools.