Job Description
Looking for a flexible part-time job in El Paso with an immediate start date? NexGen Solutions is seeking motivated individuals to join our dynamic team. We offer a modern work environment that values work-life balance and professional growth.
Job Overview:
We are currently hiring Customer Support Specialists to assist our clients with inquiries, process orders, and ensure high levels of client satisfaction. This role is perfect for students, retirees, or anyone seeking a non-traditional work schedule.
Responsibilities
- Handle inbound and outbound customer calls and emails with a focus on resolution.
- Assist customers with product information, troubleshooting, and account management.
- Enter and update customer data into the CRM system with 100% accuracy.
- Document customer interactions and feedback for internal review.
- Collaborate with the sales team to cross-sell products and services.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Basic computer skills and proficiency in Microsoft Office Suite.
- Strong written and verbal communication skills.
- Ability to work flexible hours, including evenings and weekends.
- Reliable internet connection and a dedicated workspace.
- Previous customer service experience is preferred but not required.