Job Description
Join Denver Community Services as an Evening Part-Time Customer Experience Specialist and enjoy the perfect work-life balance with our flexible scheduling options. We're seeking energetic professionals to support our community-focused initiatives during evening hours (4:00 PM - 9:00 PM). This role offers stability with consistent weekly hours while accommodating your daytime commitments. As a key member of our support team, you'll directly impact client satisfaction through exceptional service delivery. We provide comprehensive training and a collaborative environment where your contributions are valued. Ideal for students, caregivers, or professionals seeking supplemental income with schedule autonomy.
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions during evening hours
- Manage client inquiries and resolve concerns with empathy and efficiency
- Maintain accurate records using our CRM system while ensuring data confidentiality
- Collaborate with day-team staff to ensure seamless service continuity
- Assist with community outreach programs and evening events
- Contribute to process improvement initiatives for enhanced service delivery
- Support inventory management and facility preparation for next-day operations
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 1 year customer service or support experience preferred
- Exceptional communication skills with active listening abilities
- Proficiency with Microsoft Office Suite and basic CRM platforms
- Ability to thrive in fast-paced environments with competing priorities
- Strong problem-solving skills with creative resolution approaches
- Flexibility to adapt to schedule changes during peak periods
- Valid Colorado driver's license (for occasional off-site events)