Job Description
We are seeking a dedicated and detail-oriented Part-Time Customer Support Specialist to join our dynamic team in Atlanta, Georgia. If you are looking for a flexible schedule that fits around your lifestyle, this is the perfect opportunity for you.
In this role, you will be the first point of contact for our valued clients, ensuring their needs are met with precision and empathy. We pride ourselves on a modern work environment that values work-life balance, offering evening shifts that allow you to enjoy your mornings.
Why Join Us?
- Flexible scheduling options tailored to your needs.
- Competitive hourly rate with performance bonuses.
- Modern, collaborative workspace in the heart of Atlanta.
- Opportunity for professional growth and career advancement.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat with a focus on evening hours.
- Resolve customer issues efficiently and escalate complex problems to senior management when necessary.
- Document all customer interactions and resolutions accurately in our CRM system.
- Stay up-to-date with product knowledge and provide accurate information to clients.
- Collaborate with cross-functional teams to improve service delivery and customer satisfaction.
- Maintain a professional and positive demeanor during peak hours.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service experience in a fast-paced environment is a plus.
- Strong verbal and written communication skills.
- Proficiency with computers and standard office software (Microsoft Office, CRM tools).
- Ability to work independently and manage time effectively during evening shifts.
- Problem-solving mindset with a customer-centric approach.