Job Description
Are you looking for a flexible schedule with a company that values your time?
Apex Retail Solutions is currently urgently hiring dedicated Customer Support Specialists for our evening and weekend shifts in Seattle, WA. If you thrive in a dynamic environment and want to make a difference for our customers, we want to hear from you.
Join a team that offers competitive pay, comprehensive benefits, and a supportive culture. Apply today and take the next step in your career.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat, resolving inquiries efficiently and professionally.
- Assist customers with product information, order tracking, and returns processing.
- Manage and update customer accounts with accuracy and attention to detail.
- Collaborate with team members to resolve complex issues and improve service standards.
- Document all customer interactions and transactions in the CRM system.
- Adhere to company policies and procedures during all shifts.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, retail, or call center environments is a plus.
- Must be available to work evenings (e.g., 4:00 PM – 12:00 AM) and weekends.
- Strong communication skills, both verbal and written.
- Ability to multitask and work in a fast-paced, high-volume environment.
- Proficiency with basic computer applications and CRM software.