Job Description
Are you looking for a flexible schedule that fits your lifestyle? TechFlow Solutions is seeking a dedicated Evening Part-Time Customer Support Specialist to join our dynamic team in San Jose, CA.
We offer competitive pay and the opportunity to work in a fast-paced environment with a strong focus on employee work-life balance. If you enjoy helping people and have a knack for technology, we want to hear from you.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and live chat during evening and weekend hours.
- Diagnose and resolve hardware and software issues efficiently.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with the technical team to escalate complex issues.
- Maintain a high level of customer satisfaction and adhere to service level agreements.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Basic knowledge of Windows, macOS, and office software.
- Strong verbal and written communication skills.
- Ability to work flexible shifts, including evenings, nights, and weekends.
- Problem-solving mindset with a customer-first attitude.