Job Description
Are you looking for a flexible, rewarding career that fits your lifestyle? Apex Digital Solutions is currently seeking dedicated Part-Time Customer Support Specialists to join our growing team in Raleigh, North Carolina.
We offer a dynamic work environment with Evening and Weekend shift opportunities, perfect for students or those seeking a better work-life balance. You will be the voice of our brand, ensuring our clients receive top-tier service and support.
Why Join Us?
- Flexible scheduling with Evening and Weekend availability.
- Competitive pay of $18.00 - $22.00 per hour.
- Comprehensive training and career growth opportunities.
- Supportive and inclusive company culture.
Ready to make an impact? Apply today to start your journey with Apex Digital Solutions.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Process orders, returns, and account adjustments accurately.
- Collaborate with the technical team to escalate complex issues.
- Maintain detailed records of customer interactions in our CRM system.
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- High school diploma or equivalent (Bachelor’s degree preferred).
- Previous customer service or call center experience is a plus.
- Must be available to work Evenings and Weekends.
- Strong communication and active listening skills.
- Proficiency with computers and Microsoft Office Suite.
- A positive attitude and ability to work independently.