Job Description
Are you ready to launch a rewarding career in San Diego? TechSolutions is currently hiring immediately for Part-Time Customer Support Specialists to join our dynamic team. We are looking for motivated individuals to handle evening and weekend shifts, offering the flexibility you need while providing excellent compensation and growth opportunities.
Why Join Us?
- Flexible Scheduling: Choose your shifts with evening and weekend availability.
- Competitive Pay: Earn $18 - $22/hour based on experience.
- Immediate Start: Onboarding begins within days.
We pride ourselves on delivering top-tier service, and we need your help to keep our customers happy.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat during evening and weekend shifts.
- Resolve product or service issues with patience and accuracy using our CRM software.
- Accurately document customer interactions and feedback in our internal systems.
- Escalate complex technical issues to senior support staff when necessary.
- Maintain a professional and positive demeanor during high-volume periods.
- Collaborate with the team to improve overall service processes.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service or call center experience is a plus.
- Strong verbal and written communication skills.
- Ability to work a flexible schedule, including evenings and weekends.
- Proficiency with Microsoft Office Suite and basic computer operations.
- Problem-solving mindset with a focus on customer satisfaction.