Job Description
Are you a dedicated problem-solver with a passion for helping others? Wichita Tech Solutions is currently seeking a dynamic Part-Time Customer Service Specialist to join our team immediately. We pride ourselves on delivering exceptional support to our clients, and we are looking for someone who can bring energy, empathy, and professionalism to our Wichita office.
In this role, you will be the first point of contact for our valued customers, ensuring their inquiries are resolved efficiently and their experiences with our company are nothing short of excellent. If you are ready to jumpstart your career with a company that values its employees and offers a supportive environment, apply today.
Why Join Us?
- Immediate Start: No waiting period – you can begin contributing from day one.
- Flexible Scheduling: Part-time hours designed to fit your lifestyle.
- Competitive Pay: Earn between $15.00 and $18.00 per hour based on experience.
- Growth Opportunities: Potential for full-time advancement within the organization.
Responsibilities
- Manage a high volume of inbound and outbound calls and emails with professionalism and a positive attitude.
- Resolve customer inquiries, complaints, and technical issues using our CRM database and internal knowledge base.
- Accurately document all customer interactions, account status changes, and feedback in company systems.
- Collaborate with the sales and technical teams to ensure seamless service delivery.
- Identify opportunities to upsell products or services to existing clients where appropriate.
- Stay updated on company policies, products, and industry trends to provide accurate information.
- Handle escalated issues and ensure customer satisfaction is maintained during difficult situations.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Proven experience in customer service or support roles is a plus.
- Strong verbal and written communication skills with a focus on clarity and empathy.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer navigation.
- Ability to multitask and prioritize tasks in a fast-paced, deadline-driven environment.
- Must be available to work a part-time schedule, including weekends or evenings if required.
- Reliable internet connection and a quiet workspace if working remotely (hybrid option available).