Job Description
We are seeking a detail-oriented and empathetic Customer Support Specialist to join our growing team in New York. If you are looking for a flexible schedule that fits around your lifestyle with the security of weekly paychecks, this is the role for you. We offer evening and weekend shifts for those who need them.
Our team works in a dynamic environment where your input matters. You will be the first point of contact for our valued clients, ensuring they receive top-tier technical assistance and support.
Responsibilities
- Manage high volumes of inbound customer inquiries via phone and email.
- Diagnose and troubleshoot software and hardware issues for clients.
- Resolve customer complaints with patience and professionalism.
- Document all interactions and resolutions in our CRM system.
- Collaborate with the technical team to escalate complex issues.
- Stay updated on product features to provide accurate information.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or technical support experience preferred.
- Strong typing skills and proficiency with Microsoft Office Suite.
- Ability to work evenings and weekends as required.
- Excellent verbal and written communication skills.
- Reliable internet connection and a quiet workspace.