Job Description
Are you looking for a rewarding evening part-time job in New York that fits your lifestyle? Apex Digital Solutions is seeking a dedicated Client Support Specialist to join our growing team. We pride ourselves on delivering exceptional service to our clients, and we need someone reliable to help us maintain our high standards during our evening operations.
In this role, you will be the face and voice of our company during the evening hours. You will assist clients with inquiries, troubleshoot technical issues, and ensure a seamless customer experience. This is a fantastic opportunity for those seeking evening shifts with a competitive hourly rate and a modern, supportive work environment.
Why Join Us?
- Flexible Schedule: Enjoy a healthy work-life balance with consistent evening hours.
- Competitive Pay: Earn between $22 and $28 per hour based on experience.
- Growth Opportunities: Clear pathways for career advancement within the company.
Responsibilities
- Manage Client Inquiries: Respond to incoming customer tickets and emails professionally and efficiently via chat, email, and phone.
- Troubleshooting: Diagnose and resolve technical issues or account discrepancies for our evening clientele.
- Record Keeping: Maintain accurate and up-to-date customer records in our CRM system.
- Issue Escalation: Identify complex problems that require the attention of senior staff and escalate them appropriately.
- Feedback Collection: Gather client feedback regarding their experience and relay it to the product and operations teams.
- Adherence to Policy: Ensure all support interactions comply with company policies and service level agreements.
Qualifications
- Experience: Minimum of 1-2 years of experience in customer support or a related field.
- Availability: Must be available to work evening shifts, specifically 4:00 PM to 12:00 AM (EST).
- Communication: Excellent verbal and written communication skills with a professional tone.
- Technical Proficiency: Comfortable navigating computer systems and CRM software (e.g., Salesforce, Zendesk).
- Problem Solving: Strong analytical skills with the ability to think on your feet.
- Education: High school diploma or GED required; Associate’s degree preferred.