Job Description
Are you seeking evening part time jobs in Long Beach, CA that offer growth and flexibility? TechHorizon Solutions is looking for a detail-oriented Night Shift Support Specialist to join our remote-first team. We value reliability and customer satisfaction above all else.
As a Night Shift Specialist, you will play a crucial role in maintaining our high service standards during off-peak hours. We offer a competitive hourly rate and a supportive environment where your contributions directly impact our operational success.
Responsibilities
- Provide exceptional technical support and customer service via chat and email during evening hours.
- Resolve customer inquiries and troubleshoot technical issues efficiently to ensure minimal downtime.
- Manage and prioritize a high volume of incoming support tickets and requests.
- Document all interactions and solutions in our CRM system accurately.
- Collaborate with the day shift team to ensure seamless workflow continuity.
- Identify trends in customer feedback to suggest process improvements.
Qualifications
- High school diploma or GED equivalent required.
- Proven experience in customer service or technical support is preferred.
- Strong written and verbal communication skills.
- Basic knowledge of computer systems and troubleshooting software.
- Must be available to work evenings, specifically 5:00 PM to 12:00 AM, Monday through Friday.
- Reliable high-speed internet connection and a dedicated workspace.