Job Description
Join our dynamic team at BrightWave Solutions and make an immediate impact! We're urgently seeking part-time Customer Support Specialists to deliver exceptional service to our growing client base in sunny San Diego. This is a perfect opportunity for students, career changers, or experienced professionals seeking flexible hours with competitive pay and growth potential. Enjoy a supportive environment where your contributions are valued, and gain hands-on experience in a fast-paced tech company.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and troubleshoot software problems efficiently
- Document interactions and update customer records in our CRM system
- Collaborate with senior team members to escalate complex cases
- Meet performance metrics for response time and resolution rate
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or tech support experience
- Exceptional verbal and written communication skills
- Proficiency with CRM software and Microsoft Office suite
- Ability to work flexible hours including weekends
- Strong problem-solving and multitasking abilities
- Positive attitude and team player mindset