Job Description
Join our dynamic team as a Part-Time Customer Support Specialist and enjoy the flexibility to work around your schedule! We're seeking enthusiastic entry-level professionals to deliver exceptional service while gaining valuable experience in a fast-growing tech environment. This role offers remote/hybrid options with competitive compensation and growth opportunities. Perfect for students, career-changers, or those seeking work-life balance. Apply today to start your journey with Innovate Solutions NC!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and accuracy
- Resolve technical issues and troubleshoot product problems efficiently
- Document interactions in CRM systems and maintain detailed case notes
- Collaborate with cross-functional teams to escalate complex issues
- Meet weekly performance metrics for response time and resolution rates
- Continuously update knowledge base articles and training materials
- Participate in weekly team meetings and training sessions
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 0-2 years of customer service or support experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office and basic tech troubleshooting
- Ability to work independently and manage time effectively
- Reliable internet connection for remote work options
- Positive attitude and commitment to customer satisfaction
- Availability to work 20-25 hours per week with flexible scheduling