Job Description
We are looking for a passionate and detail-oriented Part-Time Customer Support Specialist to join our dynamic team at Apex Digital Services. In this role, you will be the first point of contact for our valued clients, providing exceptional service and technical guidance. We value flexibility and offer a remote-first work environment, perfect for those seeking a healthy work-life balance.
Why Join Us?
- Flexible scheduling tailored to your availability.
- Competitive hourly pay starting at $18/hr.
- Professional development opportunities in a growing tech environment.
If you have a knack for solving problems and enjoy helping others, we want to hear from you.
Responsibilities
- Manage and respond to customer inquiries via email, chat, and phone with a focus on speed and accuracy.
- Diagnose and troubleshoot technical issues for our software products, escalating complex problems to the engineering team when necessary.
- Maintain accurate records of all customer interactions in our CRM system.
- Collaborate with the product team to provide feedback on common user pain points and feature requests.
- Proactively communicate updates to customers regarding their support tickets.
- Contribute to the creation of self-help knowledge base articles to improve customer satisfaction.
- Adhere to company policies and service level agreements (SLAs) at all times.
Qualifications
- High school diploma or equivalent required; Associate or Bachelor’s degree preferred.
- Previous experience in customer support or technical support roles is a plus.
- Strong written and verbal communication skills with a customer-first mindset.
- Proficiency in using computers and navigating web-based applications.
- Basic understanding of troubleshooting technical concepts is highly desirable.
- Ability to work independently in a remote setting and manage time effectively.
- Must be available for a minimum of 15-20 hours per week.