Job Description
Are you a night owl looking for a rewarding career? Apex Digital Solutions is urgently hiring Evening Part Time Technical Support Specialists to join our growing remote team in Fresno, CA. We offer a flexible schedule that fits your lifestyle while providing top-tier customer service support.
We are seeking detail-oriented individuals to handle customer inquiries, troubleshoot technical issues, and provide exceptional support during our evening peak hours. This role is perfect for those seeking a part-time opportunity with the freedom to work from home.
Why Join Us?
- Flexible Schedule: Choose your evening shifts to suit your availability.
- Remote Work: Work from the comfort of your home in Fresno, CA.
- Competitive Pay: Earn between $18.00 - $22.00 per hour.
- Professional Growth: Opportunities for advancement within the company.
If you have a passion for helping others and possess the technical skills required for this role, we want to hear from you.
Responsibilities
- Respond to customer inquiries via chat, email, and phone during evening shifts.
- Diagnose and troubleshoot basic technical hardware and software issues for end-users.
- Document all customer interactions and technical resolutions in the CRM system.
- Escalate complex issues to senior technical staff when necessary.
- Maintain a professional and empathetic tone in all communications.
- Adhere to company policies and quality assurance standards for support tickets.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy and internet proficiency.
- Previous customer service or technical support experience is a plus but not required.
- Must be available to work evening shifts (e.g., 4:00 PM - 12:00 AM or similar).
- Reliable home internet connection and a quiet workspace.
- Strong problem-solving skills and attention to detail.