Job Description
Are you seeking a part-time opportunity that offers flexibility and growth? Sunrise Digital Solutions is currently hiring a Part-Time Customer Support Specialist to join our vibrant Phoenix, AZ team. We pride ourselves on delivering exceptional service and are looking for individuals who can thrive in a dynamic, remote-friendly environment.
Whether you are a student, a parent balancing a family, or someone looking to supplement their income, this role is designed to fit around your schedule. You will be the voice and face of our brand, ensuring our clients receive the support they deserve.
Why Join Us?
- Flexible Hours: Choose shifts that work for you, offering a true work-life balance.
- Remote Work: Work from the comfort of your home or our Phoenix office.
- Competitive Pay: Earn $18 - $22 per hour with performance bonuses.
- Professional Development: Access to training and career advancement opportunities.
Hiring Now! Apply today to start your journey with us.
Responsibilities
- Resolve Customer Inquiries: Assist clients via email, chat, and phone with technical issues and account questions.
- Issue Resolution: Troubleshoot problems efficiently to ensure high customer satisfaction scores.
- Data Management: Accurately update customer records and maintain databases using CRM software.
- Documentation: Log interactions and resolutions in our ticketing system to track service quality.
- Schedule Management: Manage your own hours while ensuring coverage during peak business times.
- Feedback Collection: Gather customer feedback to help improve our products and services.
- Team Collaboration: Communicate effectively with internal teams to escalate complex issues.
Qualifications
- Experience: Previous customer service experience is a plus but not mandatory.
- Skills: Strong written and verbal communication skills.
- Technical Proficiency: Basic computer skills and familiarity with web browsers.
- Availability: Ability to work part-time hours (20-30 hours/week) with a flexible schedule.
- Internet: Reliable high-speed internet connection required for remote work.
- Education: High school diploma or equivalent.
- Attitude: Positive, patient, and eager to learn.