Job Description
Join UrbanTech Solutions, a leading provider of innovative digital services, as a Part-Time Customer Success Associate. We are looking for motivated individuals who thrive in a fast-paced environment and desire a flexible schedule in the heart of New York City.
Our team values work-life balance and offers competitive compensation. We pride ourselves on our dynamic culture and are seeking talent that is ready to make an immediate impact.
Why Join Us?
- Daily Pay Options: Access your earnings sooner with our flexible pay structure.
- Flexible Hours: Choose shifts that fit your lifestyle, including evenings and weekends.
- Growth Opportunities: Clear pathways for career advancement within the company.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email with a focus on resolution and satisfaction.
- Provide accurate product information and troubleshoot technical issues for our diverse client base.
- Document all customer interactions and account updates in our CRM system efficiently.
- Collaborate with the internal support team to escalate complex issues and improve service protocols.
- Identify opportunities to upsell products and services to existing customers while maintaining a customer-centric approach.
- Stay updated on product knowledge and company policies to ensure consistent service quality.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service, technical support, or a related field is a plus.
- Strong verbal and written communication skills with a professional demeanor.
- Proficiency in using computers and navigating web-based software platforms.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Must be available to work a part-time schedule, including weekends and holidays.