Job Description
Are you looking for a flexible career path in the heart of Tennessee? Memphis Digital Solutions is currently seeking a dedicated Part-Time Customer Success Associate to join our dynamic team. We pride ourselves on delivering exceptional service and fostering a supportive work environment for our employees.
In this role, you will serve as the first point of contact for our valued clients, ensuring their needs are met with professionalism and efficiency. We offer a competitive hourly rate, a hybrid work schedule, and opportunities for professional development within the company.
Why Join Us?
- Competitive hourly pay ($18 - $22/hr)
- Flexible scheduling to fit your lifestyle
- Health benefits for eligible part-time employees
- Modern office environment in Downtown Memphis
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Assist clients in navigating our digital platforms and resolving technical issues efficiently.
- Document customer interactions and feedback in our CRM system accurately and in real-time.
- Collaborate with the internal support team to escalate complex issues and improve service protocols.
- Conduct routine follow-up calls to ensure client retention and satisfaction.
- Participate in weekly training sessions to stay updated on product knowledge and company policies.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service, support, or a related field is a plus.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Reliable internet connection and a dedicated workspace.