Job Description
Join our dynamic team at Innovate Solutions Group! We're urgently seeking motivated Part-Time Customer Specialists to deliver exceptional service in our Fort Worth headquarters. This flexible role offers competitive pay, modern work environment, and opportunities for growth. Perfect for students, parents, or professionals seeking work-life balance. Apply today and become part of our award-winning customer experience team!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications accurately
- Collaborate with sales team to identify upsell opportunities
- Maintain detailed customer records in CRM system
- Support seasonal peak periods with flexible scheduling
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college students encouraged
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Ability to work evenings/weekends (flexible schedule)
- Strong problem-solving and multitasking abilities
- Positive attitude and team player mentality