Job Description
Join our dynamic team at UrbanTech Solutions as a Part-Time Customer Specialist! We're urgently hiring motivated individuals in Washington DC to provide exceptional client experiences with flexible scheduling options. Perfect for students, parents, or professionals seeking work-life balance. Enjoy competitive pay, comprehensive training, and a collaborative environment where your contributions directly impact our growth.
Why Work With Us?
- Flexible hours (20-25 hrs/week)
- Hybrid work model
- Performance-based bonuses
- Career advancement opportunities
Responsibilities
- Handle customer inquiries via phone, email, and chat
- Resolve technical issues and troubleshoot products
- Process orders and maintain client records
- Collaborate with team to improve service quality
- Meet monthly performance metrics
- Attend weekly training sessions
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Proficiency with CRM software
- Strong problem-solving abilities
- Excellent communication skills
- Available evenings/weekends
- Basic tech troubleshooting knowledge