Job Description
Are you looking for a rewarding opportunity in the heart of New York City? Apex Solutions Inc. is currently seeking highly motivated individuals to join our team as an Evening & Weekend Customer Service Representative. We are an industry leader dedicated to providing exceptional support to our diverse client base, and we need enthusiastic team members to help us maintain our high standards of service.
This is an Immediate Hire position designed for those seeking flexible work-life balance. You will be the primary point of contact for our valued customers, ensuring their inquiries are resolved efficiently and professionally during our peak evening and weekend shifts.
Why Apply?
- Flexible Scheduling: Choose shifts that fit your lifestyle (Evenings & Weekends).
- Competitive Compensation: Earn between $18.00 and $22.00 per hour.
- Quick Start: Onboarding and training begin immediately.
- Modern Environment: Work in a dynamic, supportive office setting in Downtown Manhattan.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat during evening and weekend hours.
- Resolve complex customer issues with empathy, patience, and efficiency while adhering to company scripts and guidelines.
- Process orders, returns, and account modifications accurately in the CRM system.
- Document all customer interactions and maintain up-to-date customer records.
- Collaborate with the morning support team to ensure seamless operational continuity.
- Identify and escalate potential product or service improvements to management.
Qualifications
- High school diploma or GED is required.
- Previous customer service experience is preferred but not mandatory for the right candidate.
- Must be available to work evenings (e.g., 4:00 PM - 12:00 AM) and weekends.
- Strong computer literacy and typing skills (35+ wpm).
- Excellent verbal and written communication skills.
- Ability to multitask in a fast-paced, high-pressure environment.