Job Description
Join FlexCare Solutions and enjoy the perfect work-life balance with our part-time customer specialist role in Nashville! We're seeking empathetic professionals to deliver exceptional service while enjoying a flexible schedule that adapts to your life. As a leader in healthcare support, we empower our team to thrive in a dynamic environment where your contributions directly impact patient satisfaction.
Why FlexCare?
- Competitive hourly pay with weekly paychecks
- Full benefits package (medical/dental/vision)
- Professional development stipends
- Paid time off and holidays
- Remote work options available
Responsibilities
- Handle inbound/outbound patient inquiries via phone, email, and chat
- Resolve billing and insurance concerns with precision
- Update and maintain electronic health records (EHR) systems
- Coordinate with clinical teams to ensure seamless patient journeys
- Document all interactions in compliance with HIPAA regulations
- Identify opportunities to improve patient experience workflows
- Train on new healthcare protocols and technologies
Qualifications
- Minimum 1 year customer service experience
- Proficiency with EHR systems (Epic/Cerner preferred)
- Strong written and verbal communication skills
- Ability to work 20-25 hours/week (schedule flexibility required)
- Basic knowledge of medical terminology
- High school diploma or equivalent (college degree preferred)
- Passion for healthcare advocacy