Job Description
Join our award-winning team in Charlotte, NC! We're urgently hiring Part-Time Customer Service Specialists with flexible schedules. Enjoy competitive pay, remote work options, and immediate start dates. Perfect for students, parents, and career-changers seeking work-life balance. Apply today and start earning tomorrow!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with empathy
- Update CRM systems with accurate customer interaction data
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training to master product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient with CRM software (Salesforce/Zoho)
- Exceptional verbal/written communication skills
- Ability to work evenings/weekends (flexible scheduling)
- Strong problem-solving and multitasking abilities
- Passion for delivering exceptional customer experiences