Job Description
Join FlexHire Solutions, a dynamic customer service leader, and transform your skills into extra income! We're seeking passionate Part-Time Customer Service Specialists to deliver exceptional experiences for our clients in Portland. This flexible role offers competitive pay, remote options, and opportunities for growth—perfect for students, professionals, or anyone seeking supplemental income. Earn while making a real impact in a supportive, modern environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics for response time and satisfaction scores
- Identify upsell opportunities to enhance customer value
- Document all interactions following company protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Ability to work independently in a remote setting
- Flexible schedule availability (evenings/weekends required)
- Basic technical troubleshooting knowledge