Job Description
Join our dynamic team at Night Owl Solutions, where we offer flexible night shift opportunities perfectly tailored for students seeking work-life balance. As a Customer Service Associate, you'll be the friendly voice connecting our clients with exceptional support during evening hours. We provide comprehensive training and a supportive environment ideal for students managing class schedules. Enjoy competitive pay, consistent hours, and the opportunity to develop professional skills while pursuing your education. No prior experience required – we're looking for motivated individuals with great communication skills and a positive attitude.
Responsibilities
- Handle inbound customer inquiries via phone and digital channels during evening shifts
- Resolve product/service issues with empathy and efficiency
- Maintain detailed customer interaction records in our CRM system
- Collaborate with day team to ensure seamless service continuity
- Meet key performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- Currently enrolled in an accredited college/university program
- Strong written and verbal communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills (35+ WPM)
- Reliable transportation to our Austin location
- Flexible schedule availability between 10 PM - 6 AM
- Previous customer service experience preferred but not required
- Must pass background check and drug screening