Job Description
Join our dynamic team at Global Innovations Group as a Part-Time Customer Service Specialist! We're urgently hiring motivated individuals in San Jose to provide exceptional support while enjoying a flexible schedule. This is a fantastic opportunity for students, parents, or anyone seeking work-life balance without compromising career growth. You'll be the first point of contact for our valued clients, ensuring seamless experiences while building lasting relationships. Immediate start available!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product concerns efficiently using our CRM system
- Collaborate with cross-functional teams to escalate complex cases
- Maintain detailed customer interaction records in Salesforce
- Contribute to continuous improvement of customer experience workflows
- Participate in weekly training sessions to stay updated on products
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in tech or retail sector
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities with calm demeanor under pressure
- Available 20-25 hours/week with flexible scheduling options
- Must be authorized to work in the United States