Job Description
Join our dynamic team at Pacific Retail Solutions as we expand our San Diego operations! We're urgently hiring part-time Customer Service Specialists to deliver exceptional client experiences. This is a fantastic opportunity for flexible hours with competitive pay and growth potential. If you're passionate about problem-solving and thrive in fast-paced environments, apply today to start immediately!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve product/service issues using CRM systems and documentation
- Process orders, returns, and exchanges accurately
- Collaborate with sales team to identify upsell opportunities
- Maintain detailed customer interaction records
- Contribute to weekly team performance reviews
Qualifications
- Minimum 1 year customer service experience
- Proficiency with Zendesk and Salesforce
- Strong verbal/written communication skills
- Ability to work weekends and holidays
- High school diploma or equivalent
- Spanish bilingual preferred
- Positive attitude under pressure