Job Description
Join our dynamic team at Apex Solutions Inc. as a Part-Time Customer Service Specialist! We're urgently seeking passionate individuals to deliver exceptional customer experiences in our Raleigh headquarters. This flexible role offers competitive compensation and the opportunity to grow within a thriving tech company. If you're a dedicated professional with excellent communication skills, we want to hear from you immediately!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing and technical issues using CRM systems
- Collaborate with cross-functional teams to address complex customer needs
- Maintain accurate customer records and documentation
- Contribute to process improvement initiatives
- Support sales team with customer onboarding activities
Qualifications
- 1+ years of customer service experience in a fast-paced environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal and written communication skills
- Ability to multitask and prioritize in a dynamic setting
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; college degree preferred