Job Description
Join MetroConnect Solutions as a Part-Time Customer Service Specialist in the heart of NYC! We're urgently seeking dynamic individuals to deliver exceptional support to our diverse clientele. This is your opportunity to make an immediate impact in a fast-paced, rewarding environment.
As a key member of our team, you'll handle inquiries, resolve issues, and ensure customer satisfaction. We offer flexible scheduling, competitive pay, and comprehensive training. Perfect for students, career changers, or those seeking supplemental income.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve service issues and escalate complex cases to senior team members
- Process orders, returns, and exchanges using our CRM system
- Maintain accurate customer records and documentation
- Collaborate with sales and support teams to ensure seamless service delivery
- Meet daily performance metrics including response times and resolution rates
Qualifications
- Previous customer service experience preferred but not required
- Excellent communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Proficiency with basic computer applications and CRM software
- Strong attention to detail and organizational abilities
- Available to work weekends and evening shifts (20-25 hours/week)
- Positive attitude and commitment to customer satisfaction