Job Description
Immediate opportunity for dynamic individuals to join our award-winning team! Louisville Community Services is urgently seeking compassionate Part-Time Customer Service Specialists to deliver exceptional experiences to our growing client base. This flexible role offers competitive pay, comprehensive training, and the chance to make a real impact in our vibrant community.
Why Join Us?
- Competitive hourly pay with performance bonuses
- Flexible scheduling including evenings and weekends
- Free on-site parking and metro reimbursement
- Opportunities for advancement into full-time roles
Apply today and become part of Louisville's most trusted service provider!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and in-person
- Resolve billing and service issues with empathy and efficiency
- Process applications and maintain accurate client records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Participate in bi-weekly training sessions and quality audits
- Support community outreach initiatives during weekend events
- Meet/exceed monthly customer satisfaction targets
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or retail experience
- Proficiency with Microsoft Office Suite and CRM systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid driver's license and reliable transportation
- Bilingual (English/Spanish) candidates strongly encouraged
- Pass background check and drug screening