Job Description
Join our dynamic team at NexCare Solutions as a Part-Time Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional client experiences in our fast-paced Columbus office. This flexible role offers competitive pay, comprehensive training, and the opportunity to grow within our healthcare technology firm. If you're passionate about helping others and thrive in collaborative environments, we want to hear from you!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and account issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet/exceed quality and productivity targets
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic proficiency with Microsoft Office Suite
- Flexible availability including evenings/weekends
- Healthcare industry knowledge a plus