Job Description
Join our dynamic team as a Part-Time Customer Service Specialist with flexible scheduling options. We're urgently hiring enthusiastic professionals in Washington DC to deliver exceptional client experiences. Enjoy work-life balance with customizable hours while contributing to a fast-paced environment. This role offers competitive pay and immediate start dates.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve service issues efficiently while maintaining high satisfaction rates
- Update customer records in CRM systems with accurate information
- Collaborate with team members to address complex customer needs
- Meet performance metrics for response time and resolution quality
- Participate in ongoing training to enhance service skills
- Support cross-functional projects as needed
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environments
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible hours including evenings/weekends
- Positive attitude and resilience under pressure
- Valid US work authorization required