Job Description
Join MetroConnect Solutions' dynamic team as we expand our Minneapolis operations! We're urgently seeking enthusiastic Part-Time Customer Service Specialists to deliver exceptional client experiences. Enjoy flexible scheduling, competitive compensation, and a supportive environment where your growth matters. Perfect for students, career-changers, or those seeking supplemental income. Apply today and become part of Minneapolis' thriving service industry!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and provide product support for digital platforms
- Document interactions accurately in CRM systems and maintain data integrity
- Collaborate with cross-functional teams to escalate complex cases
- Contribute to process improvement initiatives to enhance service efficiency
- Uphold company standards for response time and customer satisfaction
Qualifications
- 1+ years of customer service experience in fast-paced environments
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional communication skills with empathetic approach
- Ability to multitask and prioritize competing deadlines
- Available for flexible shifts including evenings/weekends
- High school diploma or equivalent; college coursework preferred
- Valid Minnesota driver's license (for occasional off-site duties)