Job Description
Join NexGen Solutions Inc. as a Part-Time Customer Service Specialist and kickstart your career while balancing your studies! We're seeking energetic, student-friendly professionals to deliver exceptional customer experiences in our fast-paced tech environment. Enjoy flexible scheduling, competitive pay, and real-world experience that complements your academic journey. Perfect for undergraduates, graduates, and recent grads looking to build transferable skills in communication, problem-solving, and client relations. Training provided – no prior experience required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues using CRM tools and established protocols
- Document interactions accurately in our customer database
- Collaborate with cross-functional teams to address complex escalations
- Participate in continuous training to master product knowledge
- Maintain high satisfaction scores and performance metrics
- Support marketing initiatives through customer feedback collection
Qualifications
- Currently enrolled in an accredited high school, college, or university program
- Excellent verbal/written communication skills with tech-savvy mindset
- Ability to work 15-25 hours/week with flexible scheduling (evenings/weekends)
- Proficiency with Microsoft Office Suite and basic troubleshooting
- Strong problem-solving abilities with attention to detail
- Reliable transportation to our Columbus headquarters
- Previous customer service experience preferred but not required