Job Description
Join FlexiCare Solutions, a leader in innovative customer support, and embrace the flexibility you deserve! We're urgently hiring passionate Part-Time Customer Service Specialists in Jacksonville, FL. Enjoy customizable schedules including evenings, weekends, and remote options. Our supportive team culture offers growth opportunities while making a tangible impact on customer satisfaction. Apply today to start your journey with a company that values work-life balance!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Maintain detailed records of interactions in CRM systems
- Collaborate with team members to resolve complex issues
- Meet/exceed quality and productivity metrics
- Participate in ongoing training to enhance product knowledge
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Exceptional communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work independently with minimal supervision
- Available 20-30 hours/week with flexible scheduling
- Positive attitude and resilience in high-pressure situations