Job Description
Join MetroConnect Solutions as a Part-Time Customer Service Specialist and make an immediate impact! We're seeking energetic professionals to deliver exceptional support to our diverse client base in the heart of NYC. Enjoy flexible scheduling, competitive compensation, and the opportunity to grow with a forward-thinking company. Start immediately and contribute to our mission of seamless client experiences.
Responsibilities
- Handle high-volume inbound/outbound calls and digital inquiries with professionalism
- Resolve client issues using CRM systems and internal knowledge bases
- Document interactions accurately in Salesforce and maintain client records
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics for resolution time and client satisfaction
- Support seasonal campaigns and peak-hour operations as needed
Qualifications
- Minimum 1 year customer service experience in fast-paced environments
- Proficient in CRM platforms (Salesforce preferred)
- Exceptional communication skills in English (Spanish fluency a plus)
- Ability to work evenings/weekends based on operational needs
- High school diploma or equivalent; college coursework a plus
- Valid NY work authorization and ability to start within 48 hours