Job Description
Join our dynamic team at Baltimore Community Services as a Part-Time Customer Service Specialist. We're seeking enthusiastic individuals to deliver exceptional service while supporting our community-focused initiatives. This immediate hire position offers flexible scheduling and the opportunity to make a tangible impact in Baltimore. If you thrive in fast-paced environments and value teamwork, apply today to start your rewarding career journey!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions accurately using POS systems while maintaining cash handling protocols
- Assist with inventory management, stock replenishment, and visual merchandising
- Collaborate with team members to ensure seamless store operations during peak hours
- Resolve customer concerns promptly and escalate complex issues to management
- Maintain clean, organized, and safe store environments
- Support promotional activities and community outreach programs
Qualifications
- High school diploma or equivalent (college coursework preferred)
- Minimum 1 year customer service or retail experience
- Proficiency with basic computer systems and POS technology
- Strong communication and interpersonal skills
- Ability to work flexible hours including weekends and evenings
- Detail-oriented with excellent problem-solving abilities
- Valid Maryland driver's license (for occasional off-site duties)
- Ability to stand for extended periods and lift up to 25 pounds