Job Description
Join our dynamic team at FlexiCare Solutions, where we value work-life balance and professional growth. We're urgently seeking passionate Part-Time Customer Service Specialists to deliver exceptional experiences to our clients. Enjoy the flexibility of choosing your shift schedule while making a meaningful impact in our fast-paced environment.
Why Join Us?
- Competitive hourly pay with performance bonuses
- Flexible scheduling options (mornings, afternoons, weekends)
- Comprehensive training and career development
- Modern, collaborative workspace
- Health benefits available for part-time staff
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain accurate customer records
- Collaborate with team to improve service processes
- Meet or exceed performance metrics (response times, satisfaction)
- Participate in ongoing training sessions
- Contribute to team meetings and improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficiency with CRM software and MS Office
- Ability to work independently and as part of a team
- Flexible schedule availability (including weekends)
- Positive attitude and problem-solving mindset
- Basic knowledge of Fresno area preferred