Job Description
Join our award-winning support team at Coastal Connect Solutions! We're urgently hiring part-time Customer Service Specialists in Virginia Beach who thrive in flexible environments. Enjoy a rewarding career helping clients while maintaining work-life balance with evening/weekend shifts. Our modern office offers collaborative spaces and professional growth opportunities. Immediate openings available – apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Process orders and troubleshoot technical issues using our CRM system
- Maintain accurate client records and documentation
- Collaborate with team members to deliver seamless service experiences
- Meet performance metrics for response time and resolution rates
- Participate in ongoing product training sessions
- Identify upsell opportunities to enhance client satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience in fast-paced environments
- Proficient in Microsoft Office and CRM platforms (Salesforce a plus)
- Exceptional communication skills with strong problem-solving abilities
- Ability to work independently while collaborating in team settings
- Flexibility to work evenings, weekends, and holidays as needed
- Valid driver's license and reliable transportation
- Positive attitude with resilience under pressure