Job Description
Are you looking for a flexible opportunity to work in the evening? Milwaukee Night Operations is seeking a dedicated Night Shift Customer Service Associate to join our growing team. We offer competitive pay and a supportive environment for those who thrive in night shifts.
In this role, you will be the first point of contact for our evening clients, ensuring their needs are met with professionalism and efficiency. If you are a night owl with excellent communication skills, we want to hear from you.
Responsibilities
- Manage high-volume incoming calls and emails during evening hours.
- Resolve customer inquiries and issues with a focus on satisfaction.
- Maintain accurate records of all customer interactions in the CRM system.
- Collaborate with the day shift team to ensure seamless operations.
- Adhere to company policies and safety protocols.
Qualifications
- High school diploma or equivalent.
- Previous experience in customer service or support is preferred.
- Availability to work evening shifts (e.g., 4:00 PM - 12:00 AM).
- Strong communication and problem-solving skills.
- Basic computer proficiency.