Job Description
About the Opportunity
We are seeking a dedicated Evening Support Specialist to join our dynamic team in Milwaukee. We understand the unique needs of our employees, which is why we actively welcome students and professionals looking for a healthy work-life balance. You will be the first point of contact for our valued clients, ensuring they receive exceptional service during our peak evening hours.
Why Choose Apex Digital?
- Student-Friendly Schedule: Perfect for balancing your coursework with a rewarding career.
- Competitive Compensation: Earn between $18.00 and $25.00 per hour based on experience.
- Modern Work Environment: Collaborative culture with opportunities for growth.
Responsibilities
- Manage high-volume incoming inquiries via phone, email, and live chat during evening shifts.
- Resolve customer technical issues and troubleshoot software problems with patience and expertise.
- Maintain accurate, up-to-date records of all customer interactions and account history in our CRM.
- Collaborate with the morning team to ensure seamless handover of open tickets.
- Proactively identify opportunities to upsell products and enhance customer satisfaction.
Qualifications
- High school diploma or currently enrolled in college (We actively support students).
- Strong verbal and written communication skills.
- Basic computer proficiency and the ability to learn new software quickly.
- Reliable internet connection and a quiet workspace.
- Availability to work evening shifts (4:00 PM - 10:00 PM).