Job Description
Join Illinois Solutions Group and enjoy the perfect work-life balance with our part-time Customer Service Specialist role! We're seeking friendly, tech-savvy individuals to join our dynamic team in Chicago. This position offers flexible scheduling options including evenings and weekends, plus weekly pay to keep your finances flowing smoothly. You'll be the voice of our brand, delivering exceptional support to our growing customer base while working in a modern, collaborative environment.
Why Choose Us?
- Competitive hourly pay with weekly direct deposit
- Flexible scheduling (15-25 hours/week)
- Comprehensive training and growth opportunities
- Modern downtown Chicago location with transit access
- Supportive team culture and recognition programs
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using CRM systems and knowledge bases
- Process orders, returns, and account updates accurately
- Collaborate with team members to escalate complex cases
- Document all interactions in customer service software
- Meet weekly performance metrics for response times and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a call center or retail environment
- Strong verbal communication and active listening skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work independently and adapt to flexible schedules
- Problem-solving mindset with attention to detail
- Positive attitude and resilience in fast-paced situations
- Authorized to work in the United States