Job Description
Join our dynamic team at CityCare Services as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional support during evening and weekend shifts. Enjoy a flexible schedule while making a real impact in our community. This role offers competitive pay, comprehensive training, and a supportive work environment. Perfect for students, parents, or anyone seeking work-life balance. Apply today and start your rewarding career journey with us!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, service disruptions, and account-related concerns
- Process transactions and maintain accurate customer records
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies and security protocols
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to work independently and in a team
- Flexible availability for evenings and weekends
- Basic computer proficiency with MS Office Suite
- Positive attitude and customer-focused mindset