Job Description
Join our dynamic team at Apex Support Solutions as a Flexible Part-Time Customer Service Specialist! We're urgently hiring motivated individuals in Indianapolis to deliver exceptional client experiences with customizable schedules. This is your opportunity to thrive in a supportive environment while maintaining work-life balance. Enjoy competitive compensation, comprehensive training, and the chance to grow with a leading customer service provider.
Why Apply? Flexible hours (evenings/weekends available), remote work options, and urgent onboarding. Perfect for students, parents, or professionals seeking adaptable work arrangements.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with team members to address complex issues and escalations
- Meet performance metrics for response time and customer satisfaction
- Contribute to process improvements and knowledge base updates
- Adhere to company policies and confidentiality standards
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or call center experience
- Strong communication and problem-solving abilities
- Proficiency with Microsoft Office and CRM software
- Ability to work independently and manage time effectively
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and commitment to excellence