Job Description
Join our dynamic team at Apex Solutions Inc. as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional client experiences during evening and weekend shifts. Enjoy flexible scheduling, competitive compensation, and a supportive work environment in the heart of Raleigh. Perfect for students or professionals seeking supplemental income with minimal commute. Apply today and become part of our award-winning service culture!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Process transactions and resolve billing discrepancies using CRM software
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed documentation of customer interactions and resolutions
- Contribute to process improvement initiatives to enhance efficiency
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 1 year customer service experience in fast-paced environment
- Proficiency with Microsoft Office Suite and ticketing systems
- Exceptional verbal communication and problem-solving skills
- Availability for flexible shifts (4:00 PM - 11:00 PM weekdays, weekends 9:00 AM - 6:00 PM)
- Ability to multitask effectively under pressure
- Valid North Carolina driver's license (for occasional client meetings)