Job Description
Join our dynamic team at Apex Solutions Group! We're urgently hiring part-time Customer Service Specialists in Columbus, OH with fully flexible schedules. Perfect for students, parents, or professionals seeking work-life balance. Enjoy competitive pay, comprehensive training, and a supportive remote-hybrid environment. Help us deliver exceptional client experiences while advancing your career in a growing industry.
Why Apply?
- Flexible daytime/evening/weekend shifts
- Remote work options available
- Immediate start date
- Career advancement opportunities
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and account issues efficiently
- Process orders and update client records
- Collaborate with team to improve service metrics
- Document interactions accurately in CRM systems
- Identify upsell opportunities during client interactions
- Participate in weekly performance reviews
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with CRM software and MS Office
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Flexibility to work 20-30 hours/week across shifts
- Reliable internet connection for remote work