Job Description
Join our dynamic team at Portland Community Solutions and turn your free time into extra income! We're seeking enthusiastic Part-Time Customer Service Specialists to deliver exceptional experiences while enjoying flexible hours. Whether you're a student, parent, or professional looking to supplement your earnings, this role offers competitive pay and growth opportunities in Portland's thriving job market.
Our inclusive culture values work-life balance and professional development. Enjoy modern facilities, comprehensive training, and the satisfaction of making a direct impact on our clients' success. Perfect candidates will thrive in a fast-paced environment where every interaction matters.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing issues, product questions, and service complaints efficiently
- Update customer records in CRM systems while maintaining data accuracy
- Collaborate with cross-functional teams to escalate complex cases
- Meet daily performance metrics including response time and resolution rates
- Identify opportunities for process improvements and suggest solutions
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Proficiency with CRM software (Salesforce or Zendesk)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including evenings and weekends
- Basic knowledge of Microsoft Office Suite
- Positive attitude with resilience under pressure